Why won’t my HP printer scan to my laptop?
Open the HP Print and Scan Troubleshooter Make sure the printer is on and connected with desktop or laptop. Click HP Print and Scan Doctor on the HP Customer Support page to download the troubleshooter. Click HPPSdr.exe to open the software’s window. Click Start and select the printer that doesn’t scan.
Why can I print but not scan from my computer?
Check for a Firewall setting on your computer. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.